Customer Experience and Livestream Assistant

About This Job

We are a compact, purpose-oriented enterprise operating within the fine jewelry sector, celebrated for providing some of the world\'s most remarkable pearls. We engage directly with collectors and jewelry enthusiasts via our online platform, exclusive virtual consultations, and weekly live-streamed events. Our close-knit group is deeply dedicated to crafting a distinctive, tailored experience for each client.

We are presently seeking a new full-time colleague to assist with customer communications, virtual appointments, live-stream support, and sales operations. This position involves direct customer engagement through email, phone, and video, alongside providing logistical support for our expanding live-stream schedule. Responsibilities will also include maintaining our digital storefront and ensuring smooth operational workflows.

This is a practical role suited for an individual who communicates with clarity and assurance, remains organized amidst dynamic situations, and possesses a strong desire to learn. Our clientele expects genuine product expertise and attentive service. Comprehensive training will be provided, yet innate curiosity and self-motivation are essential.

Key Responsibilities:

• Address customer emails and phone inquiries with professionalism and attentiveness.
• Develop thorough expertise in our product catalog and service standards.
• Lead and assist in virtual video consultations, guiding clients in their selections.
• Support live-stream events through product preparation, labeling, tracking, and inventory management.
• Execute content and product updates on our Shopify-powered website.
• Offer general administrative and operational assistance, particularly during peak periods.

What We\'re Looking For:

• Excellent communicator – Approachable, articulate, and poised across phone, email, in-person, and video interactions.
• Fast learner – Prior pearl knowledge is not required, but a strong willingness to learn and become an expert is.
• Exceptionally organized – Capable of juggling evolving priorities, schedules, and customer requests.
• Tech-savvy – Comfortable with platforms like Shopify, Zoom, Google Workspace, Gorgias, Klaviyo, and live-streaming software. Full proficiency is not mandatory initially, but a quick learning curve is expected.
• Collaborative spirit – Ready to assist in various areas as needed. As a small team, we all take on diverse responsibilities.
• Authentic interest in fine jewelry – A particular appreciation for pearls is a plus.

Compensation and Benefits:

• Starting wage of $28-$33 per hour, contingent on experience.
• Full health insurance coverage.
• Paid vacation and sick days.
• Access to a retirement savings plan.
• A welcoming, encouraging workplace where team members support one another and take genuine pride in their contributions.

A Bit About Us:

We are a team of roughly ten individuals who genuinely enjoy collaborating. Each day commences with a brief stand-up meeting where we share what we are grateful for and outline our daily priorities. This has evolved into a meaningful ritual that fosters connection, maintains focus on our objectives, and encourages appreciation for life\'s significant and minor joys. We are searching for someone who will embrace this culture and integrate seamlessly into our cohesive team.

To Apply:

Please submit your resume along with a concise, personally composed cover letter explaining your interest in this opportunity. This letter is critically important to us, as it offers insight into your personality, your natural communication style, and your specific connection to this role. It is the first component of your application we review. Omissions will be noted.

The majority of applicants do not include a letter, indicating they may not have thoroughly reviewed this posting. Many of the letters we do receive are clearly generated by artificial intelligence and lack individuality. We are not seeking flawlessness; we value authenticity. A sincere, original note in your own voice will distinguish your application more than any other element.

Cultural and team fit is our foremost priority. A resume that appears ideal on paper will not suffice if the personal alignment is absent. Conversely, if you are at an early career stage, or even seeking your first position, but believe you are the right match for our team, we are very eager to hear from you.