Full-Time Customer Service Representative in an Office Setting, Monday to Friday in Gardena

About This Job

About Our Company:

We are a firm that focuses on producing custom embroidery, heat transfers, laser etching, patches, and other related items for a diverse clientele ranging from small enterprises to major corporations. Our commitment to quality workmanship and ensuring client contentment distinguishes us within the field.

Job Description:

We are looking for a courteous and meticulous Customer Service Representative to become part of our team. In this role, you will serve as the primary contact for our clients, assisting them with order placement, responding to queries, and guaranteeing a seamless and positive experience throughout the entire process.

Responsibilities:

• Reply quickly to customer questions received by phone and email.
• Offer comprehensive details regarding our offerings and services.
• Support customers in placing their orders.
• Aid clients in resolving problems and addressing concerns with understanding and effectiveness.
• Handle order processing.
• Keep current with knowledge of our products, services, and company guidelines.
• Work together with our production staff to make sure customer orders are completed accurately and promptly.

Qualifications:

• Outstanding communication and interpersonal abilities.
• Solid problem-solving skills and a keen eye for detail.
• Capable of multitasking, setting priorities, and managing time efficiently.
• Basic computer proficiency.
• Able to learn rapidly.
• Trustworthy and consistent.
• Prior experience in customer service or a similar area is beneficial.