Dog Daycare Openings: Front Desk and Dog Handler Roles (Sherman Oaks)

About This Job

Dog-E-Den, a bustling dog care center situated on Ventura Boulevard in Sherman Oaks near the Sherman Oaks Galleria, is seeking experienced and responsible Front Desk personnel to become part of our team.

The Front Desk serves as the primary contact and initial impression for our clients. Providing warm, informed service and useful assistance assures guests they have selected the right place to entrust their dogs. To ensure an excellent client experience, Front Desk staff will manage guest check-ins and check-outs smoothly and address all inquiries and issues.

Front Desk Responsibilities

• Answer, document, and manage all guest phone calls, messages, requests, questions, or concerns.
• Record client preferences within our system.
• Handle guest arrivals and departures, including resolving any late fees or charge disputes.
• Correctly process all cash and credit card payments following established protocols.
• Distribute daily report cards to clients.
• Manage dogs weighing 50 pounds or more, both on and off leash.
• Ensure the facility operates correctly and efficiently.

Front Desk roles demand a minimum of one year of customer service experience. Previous work in a veterinary clinic, dog daycare, or animal grooming salon is beneficial.

Dog Handler Role

Dog handlers oversee, care for, and engage with our canine guests. We are looking for enthusiastic dog enthusiasts who are prepared for hard work and don\'t mind getting dirty. Employees MUST be available to work weekends and holidays, as these are our peak periods.

Handler Duties

• Supervising playgroups.
• Feeding.
• Administering medications.
• Washing dog bowls.
• General cleaning and maintenance tasks.

While this is a rewarding job working with animals, staff should not expect only to \"pet puppies.\" The environment involves barking, shedding fur, waste cleanup, vomit, dirty paws, and physically demanding labor. This position may also evolve into a supervisory role for suitable candidates.

General Requirements

• Applicants must be at least 18 years old and at ease handling all breeds of dogs humanely.
• A flexible schedule that may include evening shifts is required.
• Ability to lift 50 pounds and remain physically active for the entire shift, including standing for extended periods.
• Front Desk staff must also be prepared to spend significant time, potentially a full shift, in the play yards with dogs as needed.
• Must work effectively both independently and as part of a team.
• Along with a strong work ethic and physical stamina, ideal candidates will be responsible, honest, patient, and punctual.
• Good verbal communication skills, a sense of humor, a positive attitude, and a genuine love for dogs are essential.

For consideration, please reply directly to this posting with your resume. Submissions without a resume will not be reviewed.

Both part-time and full-time positions are available.

For more details, visit www.dog-e-den.com