Customer Service Position (Sherman Oaks)

About This Job

Mailroom and Passport Services Specialist

About Our Company:

Our establishment is a female-owned business located in Los Angeles, focusing on mailbox rentals, shipping solutions, and urgent passport processing. We are committed to delivering outstanding service quality to every customer.

Position Overview:

We are seeking a dependable and meticulous person to become part of our team. This position includes managing mail sorting, supporting customers with their shipping requirements, and facilitating the expedited passport application procedure for clients.

Primary Duties:

• Categorize and systematize all incoming and outgoing correspondence and parcels.
• Deliver superior customer assistance and support clients with shipping and mailbox-related inquiries.
• Walk clients through the steps for passport applications and expedited service requests.
• Keep precise documentation and guarantee all services are completed promptly.

Qualifications:

• High degree of attentiveness to detail and strong organizational capabilities.
• Outstanding interpersonal and communication skills for customer interactions.
• Previous background in mailroom management, shipping logistics, or passport services is advantageous.
• Capable of handling multiple tasks and working productively in a dynamic setting.