Bilingual (Spanish) Call Center Representative (Preferred) (San Diego)

About This Job

Customer Service Representative

Are you the individual others consistently seek out for assistance? Do you enjoy interacting with people and resolving issues? Become a Customer Service Representative with Lloyd Pest Control and assume an essential role in delivering exceptional service to our clientele.

Primary Responsibilities:

• Respond to customer inquiries by phone, offering clear and useful information regarding our services.
• Efficiently schedule and adjust customer appointments.
• Coordinate communications between customers, field technicians, and the sales department to ensure seamless operations.
• Attentively address customer concerns and devise effective solutions to enhance their experience.
• Initiate proactive measures to guarantee customer satisfaction and encourage continued business.
• Provide support on special initiatives and various administrative duties as required.
• Collaborate effectively within the team, share constructive ideas, and help promote a positive workplace atmosphere.

Desired Qualifications:

• Previous experience in a call center setting is advantageous.
• Outstanding verbal and written communication abilities.
• Proficiency with Microsoft Office applications and a willingness to master new software systems.
• Strong organizational skills and the capacity to remain composed in busy periods.
• A cooperative approach and an optimistic professional demeanor.
• Flexibility to adjust to evolving situations and to collaborate across various teams.

Benefits of Working With Us:

• Competitive hourly wage of $21.
• Comprehensive benefits package including health insurance, retirement savings options, and paid leave.
• A supportive and collegial team environment where employee contributions are valued.

If you are passionate about assisting others and wish to join a congenial, service-oriented team, we encourage you to get in touch. Submit your application now to advance your professional journey with Lloyd Pest Control.