Customer Experience and Livestream Assistant

About This Job

We are a compact, purpose-oriented firm operating within the fine jewelry sector, recognized for providing some of the world\'s most outstanding pearls. We connect directly with collectors and jewelry enthusiasts via our online platform, exclusive virtual consultations, and weekly live-streamed events. Our close-knit group is deeply dedicated to offering every client a distinctive, tailored experience.

We are presently seeking a new full-time colleague to assist with customer communications, virtual appointments, live-stream support, and sales operations. This position involves direct customer engagement through email, phone, and video, alongside providing back-end support for our expanding live-stream schedule. You will also contribute to maintaining our digital storefront and ensuring our daily operations proceed seamlessly.

This is a practical role requiring an individual who communicates with confidence and clarity, remains organized amidst busy periods, and possesses a genuine love for learning. Our clients anticipate substantive product expertise and attentive service. We provide training, but you must bring innate curiosity and self-motivation.

Key Responsibilities:

• Reply to customer emails and phone calls with professionalism and attentiveness.
• Develop fluency in our product range and customer service benchmarks.
• Lead and assist with virtual video consultations, guiding clients in their selections.
• Support live-stream events through product preparation, labeling, tracking, and inventory management.
• Execute content and product updates on our Shopify-powered website.
• Offer general administrative and operational support, particularly during peak times.

What We\'re Looking For:

• Skilled communicator – Approachable, articulate, and assured across phone, email, in-person, and video interactions.
• Rapid learner – Prior pearl knowledge is not required, but you must be eager to learn and grow into an expert.
• Exceptionally organized – Capable of juggling evolving priorities, schedules, and customer requests.
• Technologically adept – Comfortable with tools like Shopify, Zoom, Google Workspace, Gorgias, Klaviyo, and live-stream platforms. Full fluency is not expected immediately, but you should gain confidence swiftly.
• Team player – Ready to assist wherever necessary. As a small team, we all take on diverse responsibilities.
• Authentic interest in fine jewelry – A particular fondness for pearls is a plus.

Compensation and Benefits:

• Starting wage of $28 to $33 per hour, dependent on experience.
• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Retirement savings plan option.
• A welcoming, supportive workplace where colleagues value one another and take pride in their contributions.

A Bit About Us:

We are a team of roughly ten individuals who genuinely enjoy collaborating. Each day starts with a brief stand-up meeting where we share what we are grateful for and outline our daily priorities. This has become a cherished ritual that keeps us connected, focused on our objectives, and mindful of appreciating life\'s significant and small moments. We are searching for someone who will thrive within this culture and integrate into our cohesive team.

To Apply:

Please forward your resume along with a concise cover letter—authored by you, not artificial intelligence—explaining why this opportunity appeals to you. The letter is very important to us, as it offers insight into your personality, your natural communication style, and your connection to this posting. It is the first item we review. Without it, we lack a starting point.

Many applications we receive contain letters clearly generated by AI. We are not seeking perfection; we value authenticity. A sincere, personal note in your own voice will distinguish you more than anything else.

Cultural fit is our foremost priority. If your resume appears ideal but the fit is absent, it will not succeed. If you are early in your professional journey, or even applying for your first job, yet you align with our team\'s ethos, we would be delighted to connect with you.