Now Hiring in Los Angeles: Bilingual Customer Service and Benefits Enrollment

About This Job

Are you driven by a desire to support others and create a positive impact within your community? Become a part of our team as a Customer Service Representative and Enroller. In this role, you will enjoy the fulfilling chance to deliver crucial health and social services to low-income and medically underserved communities, all while demonstrating compassion and cultural awareness.

Our philosophy prioritizes service quality above all else. You will receive ample time and resources to provide exceptional support. Additionally, you will receive cross-training to aid diverse clients and manage a range of responsibilities through both telephone and electronic correspondence.

Primary Duties

• Attentively listen to customers, comprehend their requirements, and offer effective resolutions.
• Guide members through applications for various health assistance programs.
• Facilitate changes to Primary Care Providers (PCP) as necessary.
• Manage both outgoing and incoming telephone communications each day.
• Review and reply to email messages on a daily basis.
• Conduct follow-ups on finalized enrollments to confirm correct assignment.
• Address customer issues with understanding and escalate matters when needed.
• Aim to resolve inquiries on the initial contact through active and thorough problem-solving.

Qualifications

• Must be bilingual in English and Spanish.
• Superior communication and people skills.
• Prior experience in customer service or a call center environment is advantageous.
• Competent in using Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated organizational skills and ability to handle multiple tasks.
• Maintain a constructive outlook and dedication to providing top-tier service.

Details on Compensation and Hours

• Compensation: Will be addressed during the interview process.
• Work Hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

How to Apply

If you are prepared to contribute meaningfully while advancing your professional journey, we encourage you to get in touch.

Submit your resume to: Alvaflor@ChampionFamilyServices.onmicrosoft.com

Apply today for prompt consideration!