Tech Support IT Services (SFV)

About This Job

Job Overview

We are looking for a qualified IT Technician to become a member of our technology assistance group. The perfect applicant will deliver technical help, upkeep computer systems, and guarantee the seamless functioning of our IT framework. This position calls for an initiative-taking troubleshooter possessing robust communication abilities and a firm grasp of diverse operating systems and network setups. The IT Technician will aid end-users, resolve hardware and software problems, and help enhance the general productivity of our IT setting.

www.AImanagedITservices.com

Responsibilities

• Deliver technical assistance to end-users concerning hardware, software, and network problems.
• Administer and upkeep computer hardware, operating systems (Windows, macOS, Linux), and peripheral equipment.
• Diagnose software issues, including applications such as Microsoft Office and specialized enterprise software like BMC Remedy, ServiceNow, and Jira.
• Set up and assist computer networking elements including LANs, VPNs, firewalls, and switches.
• Help with desktop support duties, including operating system installation, updates, and hardware enhancements.
• Observe and diagnose IT infrastructure parts to ensure system dependability.
• Record incidents and their solutions utilizing help desk tools such as ServiceNow or Jira.
• Support remote access solutions and ensure protected connections for users working remotely.
• Work together with other IT team members to enhance system performance and security.

Skills

• Solid understanding of operating systems, including Windows, macOS, and Linux environments.
• Practical experience with computer management tools and software troubleshooting methods.
• Acquaintance with network configurations such as LAN setup, VPNs, firewalls, and switches.
• Competence in Microsoft Office Suite and other productivity applications.
• Capability to deliver outstanding customer service while efficiently resolving technical problems.
• Understanding of IT support ticketing systems like BMC Remedy or ServiceNow.
• Experience in help desk operations using Jira or comparable platforms.
• Comprehension of computer hardware components and maintenance processes.
• Efficient communication skills to clarify technical ideas plainly to non-technical users.
• Aptitude to work independently or collaboratively within a rapid-paced setting.

This role presents a stimulating chance for those enthusiastic about technology support and infrastructure administration. We appreciate initiative-taking problem-solvers who are keen to add to a vibrant IT environment.

Job Types: Full-time, Part-time

Pay: $26.05 - $43.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Health insurance